Laserhyde Refund & Return Policy
At Laserhyde, we want customers to receive the products they ordered in the condition expected. This Refund & Return Policy explains our requirements for damaged or missing items, approved returns, refunds, exchanges, and order cancellations.
Please review this policy before requesting a return, refund, exchange, or cancellation.
Damaged or Missing Items
Customers must inspect their order and all items in the package promptly after delivery.
Any damaged or missing items must be reported to Laserhyde within 48 hours of receiving the package.
To begin a claim, email:
Please include:
Your order or invoice number
A detailed description of the issue
Photographs or video showing the product, packaging, damage, or other issue when applicable
Customers should retain the original product, packaging materials, shipping box, and shipping label until the claim has been resolved.
If Laserhyde is not notified within 48 hours of delivery, we may consider the order accepted in the condition in which it was received.
Damage Caused by Laserhyde
If a product arrives damaged or incorrect because of an error attributable to Laserhyde, contact us within the required 48-hour period.
After reviewing the claim, Laserhyde may approve a replacement, refund, or other appropriate resolution.
Approval is determined after reviewing the circumstances and supporting documentation.
Shipping Carrier Damage or Lost Packages
Laserhyde is not responsible for damage caused by a shipping carrier’s handling of a package or for packages lost while under the carrier’s control.
If a shipment appears damaged or lost, contact Laserhyde promptly so we can determine whether a shipping carrier or shipping-insurance claim should be opened.
When appropriate, Laserhyde may assist with the claim process and determine whether replacement merchandise can be provided.
Do not discard damaged products, shipping boxes, labels, or packaging while a shipping claim is being reviewed.
Return Eligibility
All returns require prior approval from Laserhyde.
A product approved for return must:
Be in its original condition
Be unused and unaltered
Include the original packaging when applicable
Be in a condition that allows the product to be resold
Include proof of purchase or the applicable order/invoice information
Used, altered, damaged, modified, cut, engraved, printed, applied, or otherwise changed products are not eligible for a refund unless Laserhyde determines that the issue resulted from a product defect or an error attributable to Laserhyde.
Products returned without prior authorization may not be accepted or refunded.
How to Request a Return
To request a return, email:
Include:
Your name
Order or invoice number
Product being returned
Detailed reason for requesting the return
Photographs or video when applicable
Do not ship a product back to Laserhyde until your return has been approved and return instructions have been provided.
Return Shipping Costs
Unless Laserhyde agrees otherwise, all return shipping costs are the responsibility of the purchaser.
Approved returns should be shipped using a trackable shipping service with a valid tracking number.
Laserhyde is not responsible for return packages that are lost, damaged, or not delivered to us.
If a return is being made because of an error attributable to Laserhyde, different return-shipping arrangements may be provided as part of the approved claim.
Return Inspection
All returned merchandise will be inspected after it is received by Laserhyde.
The inspection will determine whether the merchandise meets the requirements of this Refund & Return Policy and whether a refund, replacement, exchange, or other resolution will be approved.
Laserhyde reserves the right to deny a refund when returned merchandise:
Has been used
Has been altered or modified
Has been damaged by the customer
Is missing required components or packaging
Does not match the condition represented in the return request
Is otherwise ineligible under this policy
Refunds
When a refund is approved, the refund will be issued to the original payment method used for the purchase.
Approved refunds are generally processed by Laserhyde within 10–15 business days.
After Laserhyde issues the refund, additional processing time may be required by your bank, credit card company, or payment provider before the funds appear in your account.
Some financial institutions may take additional time to post a refund.
If you have received confirmation that Laserhyde issued your refund but it has not appeared in your account, first contact your bank, credit card company, or payment provider.
If the refund still cannot be located, contact:
Order Cancellations
Orders cannot be cancelled once they have been processed and/or shipped.
If Laserhyde approves a cancellation before the order has been processed or shipped, the cancellation will be subject to a 25% cancellation fee.
This fee helps cover order processing, restocking, and transaction or refund-related costs.
Pre-order Cancellations
Approved cancellations of pre-order products are subject to a 10% cancellation fee.
Items Not Eligible for Refund
The following are not eligible for refunds unless otherwise specifically approved by Laserhyde:
Custom-made or made-to-order products or Magnet bars
Digital downloadable products
Gift cards
Machinery and equipment – refer to the manufacturer warranty for product support
Final or blemished sale products
Clearance products
Products that have been used, altered, modified, engraved, cut, printed, applied, or damaged by the customer
Additional product-specific restrictions may be stated on an individual product page.
Invalid Reasons for a Refund
The following circumstances do not, by themselves, qualify a purchase for a refund:
Customer No Longer Wants the Product
Changing your mind or deciding that you no longer want an item after placing the order does not automatically qualify the purchase for a refund.
Customers are responsible for reviewing products, quantities, sizes, colors, specifications, and other order details before completing a purchase.
Product Found at a Lower Price Elsewhere
Finding the same or a similar product at a lower price from another seller after placing an order does not qualify the purchase for a refund.
Customers should review pricing and product information before completing their purchase.
Machinery & Equipment
Machinery and equipment purchased through Laserhyde.com may be covered by the equipment manufacturer’s warranty.
Warranty claims involving machinery or equipment sold by Laserhyde, must be handled according to the applicable manufacturer’s warranty procedures and process.
Manufacturer warranties, when applicable, are subject to the manufacturer’s individual terms and conditions.
Exchanges
An exchange may be considered when Laserhyde is contacted within 48 hours of delivery.
To request an exchange, email info@laserhyde.com with:
Your order number
The product involved
A detailed explanation of the requested exchange
Photographs or other supporting information when applicable
All exchanges require prior approval.
Approved exchange merchandise must be:
Unused
Unaltered
In its original condition
Suitable for resale
Returned according to the instructions provided by Laserhyde
Unless Laserhyde agrees otherwise, the purchaser is responsible for:
Shipping the original product back to Laserhyde
Shipping charges associated with sending the replacement product to the purchaser
Relationship to Our Shipping Policy
Shipping methods, delivery estimates, tracking information, incorrect shipping addresses, shipping insurance, international shipping, and carrier-related procedures are explained in the Laserhyde Shipping Policy.
This Refund & Return Policy governs return eligibility, refunds, exchanges, cancellations, and damaged or missing-item claims.
Contact Laserhyde
For questions about a return, refund, cancellation, exchange, damaged product, or missing item, contact us HERE
Or manually at: info@laserhyde.com